Epiphanies for Everybody

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Queue Length

February 19, 20220 min read

Queue Length

If above 80% utilisation, queue lengths become too wasteful, then there are some really interesting implications for how to plan in order to get work done.

If keeping the lights on takes 20% of your time (service requests, incidents, maintenance, patching), and improvement efforts take 20% (because who don’t have an improvement agenda nowadays?), and 20% needs to be protected to keep waste low, then you should never plan to more than 40% of capacity.

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Epiphanies for Everybody

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